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The Riviera Difference

 

The Riviera Difference

 

 

 

What makes us different banner

When you book a Riviera Travel cruise, you are not just booking an itinerary, you are joining our family and we’ll take care of you as one of our own. That’s why we’ve been awarded the esteemed ‘Recommended Provider’ accreditation with Which? (the UK’s best known consumer champion) for seven years.

We know choosing a holiday is an important decision, so we have the best people in place to make every step of your experience easy and enjoyable – from booking, to travel. With us, it’s personal.

Our friendly, award-winning customer service team are based in the UK, and we have a dedicated Australia based team available at hours to suit you.

Our team have been rated as the best in the business for their knowledge and experience and will go above and beyond to ensure every aspect of your holiday runs smoothly – so all you need to worry about is your packing.

How do we prove it?​

  • A dedicated Australia based reservations team to help you find and book the right holiday​

  • 24/7 access to our award-winning UK based team when you’re on holiday ​

  • Which? Recommended Provider for River Cruise​

  • More people recommend Riviera Travel than any other provider

Small group of travellers in rustic European square | European River Cruises

 

Hohenzollern Bridge over river Rhine in front of Cologne Cathedral at sunset | Cologne, Germany | European River Cruises

 

At Riviera, we are proud to call ourselves ‘Masters of Travel’, creators of the finest holidays – because our specialists go the extra mile when creating our cruises, you can be assured that every detail has been crafted with your experience in mind.

We don’t just create great itineraries; we personally inspect every holiday at least twice to ensure that all the usual ‘ifs and buts’ have been ironed out and every moment of your trip is truly exceptional.

Our itineraries perfectly balance seeing iconic sights with hidden gems, to take you off the tourist trail and under the skin of a destination. 

We’re so confident in the quality of our itineraries that we offer a ‘happiness guarantee’; if you’re not completely happy by the second day of your holiday, we will support you to make the flight change arrangements, pay the fare increase and change fees and give a full refund.

Quality is at the heart of every Riviera Travel cruise. Look closely at our itineraries to see the small but important details that stand our holidays head and shoulders above the rest; luxurious modern river cruise ships, immersive itineraries, and of course, so much included in the price you pay.

We believe that luxury travel should not cost the earth and we offer the best value for money – we’re so confident you won’t find the same quality of experience for less elsewhere that if you do, we’ll refund you the difference.

Our prices are fair and straightforward, with no hidden extras. We don’t play games with pricing and promotions – with our price promise, you can book early and be confident that you will always pay the best price. 
Historic city center of Lucerne with baroque Jesuit Church St Franz Xaver | European River Cruises

Pont du Gard ancient Roman aqueduct bridge over river Gardon | European River Cruises

 

  • ​You'll always pay the best price at the time of booking and, if we reduce the price after you book, we'll refund you the difference

  • You cannot find the same quality experience for less at the time of booking - and if you do, we'll match the price​

  • So much is included; all meals onboard, luxurious accommodation and an included excursion every day​

At Riviera, we know that there’s no ‘one size fits all’ when it comes to the perfect travel experience; and that’s why we have built in choice into every aspect of our holidays, putting you in control.

With an extensive collection of cruises catering to all tastes, select the destination and date to suit you; then customise your experience as desired; add a drinks package or add special excursions.

The choice is yours – and we’ll do the hard work behind the scenes to bring your perfect trip to life.  But freedom and flexibility doesn’t mean a lack of support. You’ll be looked after and supported by our award-winning team every step of the way, and if anything goes awry, we’ll take care of it – so you can enjoy every moment. ​

How do we prove it?​

  • Fully flexible bookings – Book a holiday with us by 30 June 2021 and you can change your booking up to 45 days before travel for 2021 holidays departing after 1 September. New bookings for 2022 can be changed for free up until 30 September 2021. Full terms and conditions can be viewed here.
  • We offer the best of both worlds – before and during travel, our team are on hand to support and ensure your holiday runs smoothly