Cookie Policy

Riviera Travel's Cookie Policy

Use of cookies

To make full use of the personalised features of our website, your computer, tablet or mobile phone needs to accept Cookies, as we can only provide you with certain personalised features of our website by using Cookies.

We use cookies for the following reasons:

(i) To estimate our audience size and patterns;

(ii) To ensure that you are not asked to register twice; and

(iii) To track navigation around our website in order to improve its usability.

Cookies are small text files containing information sent by a web server to a web browser, and stored on your computer, tablet or mobile phone when you visit certain web pages. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

“Session cookies” keep track of you while you navigate our website and will be deleted from your computer when you close your browser. “Persistent cookies” enable our website to recognise you when you visit, and they remain stored on your computer until deleted, or until they reach a specified expiry date. We use both “session” and “persistent” cookies on our website. Find out more about cookies here: https://www.aboutcookies.org/

We use Google Analytics to analyse the use of our website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated is used to create reports about the use of our website. Find out more here: http://www.google.co.uk/intl/en/policies/privacy/. You will have to select “Analytics Cookies” from our Cookie Settings Pop-up.

Cookies do not store sensitive information (for example, your name, address or payment details); they simply hold the 'key' which, once you have logged in to a Website, is associated with this information. However, if you prefer to restrict, block or delete Cookies from our website, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's manual) to learn how to change your Cookie preferences. Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third-party cookies. Blocking all cookies can have a negative impact upon the usability of many websites, including our website.

Third Party cookies

When you visit Riviera Travel’s website you may encounter some Cookies that are not related to our website or company. If you go on to a web page that contains embedded content, for example from YouTube or Google Maps, you may be sent Cookies from these websites. If you 'share' our website content with friends through social networks – such as Facebook and Twitter - you may be sent Cookies from these websites. As we have no control over these Cookies, we recommend you check the third-party websites for more information about their Cookies and how to manage them. You will have to select “You Tube/Video/Google Maps Cookies" from our Cookie Settings Pop-up.

To learn more about the Cookies on your device set by other companies, and opt out of them if you wish, please see the Network Advertising Initiative website. Find out more here: www.networkadvertising.org/choices/

Riviera Travel cookies

Here is a list of the main Cookies used by Riviera Travel’s website, and what they are used for. Riviera Travel acknowledges that not all purposes, third-parties, categories and durations have been identified. Should you wish to gather more information, please contact DataProtectionOffice@rivieratravel.co.uk

Name of Cookie	Purpose and Third-Party Providers	Category and Duration
__adal_root_domain_test_#	Registers the website’s speed and performance. This function be used in context with statistics and to ad=balancing. Provider: Skynet,reevo.com	Necessary Session
incap_ses#	Preserves users’ status across page requests (AU)	Necessary Session
incap_ses#	Preserves users’ status across page requests (IE)	Necessary Session
nlbi_#	Used to ensure website security and fraud detection (AU)	Necessary Session
nlbi_#	Used to ensure website security and fraud detection (IE)	Necessary Session
PHPSESSID	Preserves user session rate across page requests	Necessary Session
sessionID	Preserves the visitor's session state across page requests	Necessary Session
test_cookie	Used to check is the user’s browser supports cookies	Necessary 1 day
visid_incap_#	Preserves users states across page requests (AU)	Necessary 1 year
visid_incap_#	Preserves users states across page requests (IE)	Necessary 1 year
_cf_bm	Used to ditinguish between humans and bots. This is beneficial for the website in order to make valid reports on the use of the website	Necessary 1 day
_lc_cid	Necessary for the functionality of the website’s chat-box function accounts.livechatinc.com	Preferences 399 days
#:state	Necessary for the functionality of the website’s chat-box function accounts.livechatinc.com	Preferences Persistent
_lc-cst	Necessary for the functionality of the website’s chat-box function accounts.livechatinc.com	Preferences 399 days
_oauth_redirect_detector	Allows the website to recognise the visitor, in order to optimise the chat-box functionality accounts.livechatinc.com	Preferences 1 day
_@@_auth_token:10434997	Identifies the visitor across devices and visits, in order to optimise the chat-box function on the website accounts.livechatinc.com	Preferences 1 day
side_storage_#	Necessary for the functionality of the websites chat-box function secure.livechatinc.com	Preferences Persistent
ictf_master	This cookie is necessary for the call-tracking functionality used by the website operator - The cookie sets an ID for the specific user, which allows the website's support team to recognise the user when calling their support, as well as seeing to the user's navigation on the website	Statistics Persistent
collect	Used to send data to google analytics about the visitors device and behaviour. Tracks the visitor across devices and marketing chanels	Statistics Session
_ga	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	Statistics 399 Days
_ga_#	Used by Google Analytics to collect data on the number of times a user has visited the website as week as dates for the first and most recent visit	Statistics 399 Days
_gat	Used by Google Analytics to throttle request rate	Statistics 1 day
_gid	Registers a unique ID that is used to generate statistical data on how the visitor uses the website	Statistics 1 day
_hjAbsoluteSessionInProgress	This cookie is to count how many times a website has been visited by different visitors – this is done by assigning the visitor and ID, so the visitor does not get registered twice	Statistics 1 day
_hjFirstSeen	This cookie is used to determine if the visitor has visited the website before, or if it is a new visitor on the website	Statistics 1 day
_hjsession_#	This cookie collects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read	Statistics 1 day
_hjsessionUser_#	This cookie collects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read	Statistics 1 day
_hjIncludedInPageviewSample	Used to detect whether the user navigation and interactions are included in the website’s data analytics	Statistics 1 day
_hjIncludedInSessionSample	Registers data on visitors’ website-behaviour. This is used for internal analysis and website optimisation	Statistics 1 day
_hjRecordingLastActivity	Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes	Statistics Session
_hjTLDTest	Registers statistical data on users’ behaviour on the website. Used for internal analytics by the website operator	Statistics Session
_livechat_has_visited	Identifies the visitor across devices and visits, in order to optimise the chat-box function on the website secure.livechatinc,com	Statistics Persistent
bounce	Determines if a user leaves the website straight away. This information is used for internal statistics and analytics by the website operator Adnxs.com	Statistics Session
_utmvc	Collects information on user behaviour on multiple websites. This information is used in order to optimise the relevance of advertisement on the website	Marketing 1 day
_adroll	Registers a unique ID that identifies a returning user’s device. The ID is used for targeted ads d.adroll.com	Marketing 1 year
_adal_ca	Used to track the visitor across multiple devices including TV. This is done in order to re-target the visitor through multiple channels google.com	Marketing 39 days
_adal_id	Used to track the visitor across multiple devices including TV. This is done in order to re-target the visitor through multiple channels google.com	Marketing 399 days
_adal_cw	Used to track the visitor across multiple devices including TV. This is done in order to re-target the visitor through multiple channels google.com	Marketing 39 days
_adal_ses	Used to track the visitor across multiple devices including TV. This is done in order to re-target the visitor through multiple channels google.com	Marketing 1 day
_adroll_fpc	Used to identify the visitor across visits and devices. This allows the website to present the visitor with relevant advertisement. This service is provided by third party advertisement hubs which facilitate real-time bidding for advertisers	Marketing 1 year
_adroll_shared	Collects data on the user across websites. This date is used to make advertisement more relevant adroll.com	Marketing 1 year
_ar_v4	Optimises ad display based on the user’s movement combined and various advertiser’s bids for displaying user ads	Marketing 1 year
_fbp	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers	Marketing 3 months
_gcl-au	Used by Google AdSense for experimenting with advertisement efficiency across websites using their services	Marketing 3 months
sync	Collect data on user behavior and interaction in ordr to optimise the website and make advertisements on website more relevant	Marketing Session
_te_	Registers a unique ID that identifies a returning user’s device. The ID is used for targeted ads	Marketing Session
_uetsid	Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement. This also allows the website to limit the number of times that they are shown the same advertisement	Marketing 1 day
_uetsid	Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences	Marketing Persistent
_uetsid_exp	Contains the expiry-date for the cookie with corresponding name	Marketing Persistent
_uetvid	Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences	Marketing 1 year
_uetvid	Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences	Marketing Persistent
_uetvid_exp	Contains the expiry date for the cookie with corresponding name	Marketing Persistent
_adal_out_queue_adalyserTracker_get	Used to track visitors on multiple devides including TV. This is done in order to re-target the visitor through multiple channels	Marketing Persistent
ads/ga-audiences	Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites google.com	Marketing Session
Anj	Registers a unique ID that identifies a returning user’s device. The ID is used for targeted ads adnxs.com	Marketing 3 months
C	Regulates synchronisation of user identification and exchange of user data between various ad services Bidswitch.net	Marketing 1 year
cm/#/out	Collects information on user behaviour on multiple websites. This information is used in order to optimise the relevance of advertisement on the website d.adroll.com	Marketing Session
tracking/track/v3/p	Used to track visitors on multiple devides including TV. This is done in order to re-target the visitor through multiple channels	Marketing Session
IDE	Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user doubleclick.net	Marketing 1 year
MUID	Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains bing.com	Marketing 1 year
Pagead/1p-user-list/≠	Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral fees between websites. google.com	Marketing Session
tuuid_lu	Contains a unique visitor ID, which allows Bidswitch.com to track the visitor across multiple websites. This allows Bidswitch to optimise advertisement relevance and ensure that the visitor does not see the same ads multiple times bidswitch.net	Marketing 1 year
tuuid	Contains a unique visitor ID, which allows Bidswitch.com to track the visitor across multiple websites. This allows Bidswitch to optimise advertisement relevance and ensure that the visitor does not see the same ads multiple times bidswitch.net	Marketing 1 year
ul_cb/sync	Collects information on user behaviour on multiple websites. This information is used in order to optimise the relevance of advertisement on the website bidswitch.net	Marketing Session
uuid2	Registers a unique ID that identifies a returning user’s device. The ID is used for targeted ads adnxs.com	Marketing 3 months
w/1.0/sd	Registers data on visitors such as IP addresses, geographical location and advertisement interaction. This information is used to optimise the advertisement on websites that make use of OpenX.net.services openx.net	Marketing Session
_safari_api_poll		Unclassified 5 days
seenSearchHintTooltip		Unclassified 7 Days
setOrientation		Unclassified Session
reevoo_sp_id.1eee	Reevoo	Unclassified 1 day
reevoo_sp_ses.1eee	Reevoo	Unclassified 399 days
reevoo_test.#	Reevoo	Unclassified Session

Managing cookies

To make full use of the Riviera Travel website requires the use of cookies to be enabled. Should you wish to disable cookies however, you can use your browser settings to accept or reject new cookies and to delete existing ones. You can also set your browser to notify you each time new cookies are placed on your computer or other devices.

Detailed information about managing cookies can be found on the All About Cookies and Your Online Choices websites.

How to check if cookies are enabled on:

IOS Safari

Tap on the 'Settings' application from your home screen.
Find and tap on the 'Safari' menu item.
Under the 'Privacy & Security' section tap on the 'Block cookies' menu item.
Select any option other than 'Always block'.

Android internet browsers

Tap on the 'Settings' application from your home screen or under 'Apps'.
Under the 'Device' section tap on the 'Applications' menu item.
Find and tap the 'Internet' menu item.
Find and tap the 'Privacy' menu item. Enable 'Accept cookies'.

All other browsers

Please consult your online Help files.

Last updated: January 2023