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FAQs

Frequently Asked Questions

 


Other FAQs: Solo Travellers | River Cruising
 

Click here to see our Covid-19 River Cruise information

Do I require a passport?

You will require a passport for travel to Europe, that is valid for at least six months after the date you intend to return to Australia.

Important note on visas

During our Budapest to the Black Sea River Cruise, we visit Bulgaria and Croatia which are not part of the Schengen Area, and border controls are in operation upon entering and exiting the Schengen Area. Please check with the relevant country's tourism board to find out if you need a visa and/or any additional documentation for visiting these destinations

Do I require travel insurance?

It is your responsibility to take out appropriate travel insurance at the time of booking. It is a requirement of our booking conditions that every Riviera Travel passenger is in possession of valid travel insurance for the full duration of your trip. If you have not organised this yet, please make sure you are covered before you leave home. You are free to choose any travel insurance policy that it suited to your requirements.

Please ensure that your travel insurance policy covers you for any activities that you plan to undertake on your holiday. You should always carry your policy documents with you on your holiday. We would also suggest that you leave a copy with a friend or relative.

How can I pay for my booking?

All payments must be made in Australian Dollars and paid directly to your booking agent.

How do I cancel my booking?

If you wish to cancel your booking, please inform your booking agent in writing (port or email) as soon as possible. Please note that cancellation charges apply. Check the booking conditions agreed with your booking agent regarding cancellation fees.

How do I make a booking?

To confirm a booking please contact Travel the World on 1300 857 437.

How do I make a change to my booking?

If you wish to amend your booking, simply let your booking agent know and they will contact us to make the amendments.

What documentation will I receive after making my booking?

You will receive a Booking Confirmation Document, which is sent to your booking agent up to 48 hours after Riviera Travel have receiving the full deposit payment from them.

This document contains important information such as your booking reference, confirmation date, departure date and price breakdown Along with your confirmation you will receive a passenger information form, which contains all the information that you have provided about each passenger at the time of booking, as well as space for you to provide additional information such as passport details. It is important that you carefully check the information on this form for any discrepancies and return the form with any missing information completed.

Once the final balance has been receipted on your booking a travel details form will be sent for you to complete and return. This document contains information such as your date of departure and date of return, flight details and accommodation details prior to your cruise. In the unlikely event of an emergency before your river cruise, we ask for these details.

What is my baggage allowance?

Please check with your airline carrier for baggage requirements and restrictions while flying.

What should I do if I don’t receive my travel documents?

Your final Travel Documents will be sent to the booking agent 3-4 weeks prior to departure. If you haven’t received your tickets 7 days before you are due to travel, please contact your booking agent.

What should I do if I lose my travel documents?

You must contact your booking agent as soon as possible on who can provide replacements or advise on what to do.

What’s included on my cruise?

Our fully comprehensive itineraries include all of the ‘must see’ sights and experiences your selected destination offers. Many operators sell these as ‘options’ – but on a Riviera Travel river cruise you will miss nothing of importance. We do not sell you lots of additional excursions that just add to your overall costs. For specific details of what is included, please see the relevant cruise page.

When can I expect to receive my travel documents?

Your final Travel Documents will be sent to the booking agent 3-4 weeks prior to departure. Please make sure that you check the details on your tickets and advise your booking agent immediately of any errors.

When should I pay my balance?

Please pay your balance to the booking agent which with you make the booking. They will advise when your balance is due.

Where can I find booking conditions?

Click here to see our booking conditions. Please note that these bookings conditions are for clients booking in the UK. For clients booking in Australia, please contact your booking agent for terms and conditions applicable to your individual booking.

Will I require a Visa?

Australian passport holders are permitted to enter the Schengen Area and travel freely without a visa for up to 90 days within a six-month period.

During our Budapest to the Black Sea River Cruise, we visit Bulgaria and Croatia which are not part of the Schengen Area, and border controls are in operation upon entering and exiting the Schengen Area. Please check with the relevant country's tourism board to find out if you need a visa and/or any additional documentation for visiting these destinations.

Covid-19 European River Cruises

What type of test will I need to take?

Covid testing is rapidly evolving and improving, so we will make use of the most appropriate type of test at the time that it is required.

What happends if I test positive when away on holiday?

In this scenario,  we have several procedures that we can implement and we will work closely with our in-resort teams and local authorities to ensure the required process is followed. Rest assured the Riviera Travel team both in resort and in the UK will be on-hand 24/7 to provide support. In the event that you are taken ill, your Riviera insurance policy would cover any additional costs for hotels, meals and travel arrangements. However, if your policy is not with Riviera you should check the details of your policy.

Will every passenger have had a test before boarding?

Yes, every passenger on board all our European river cruise ships and Adriatic yachts are required to provide a negative test before being allowed on board.

Will all the crew be tested?

Yes, the crew are all subject to a regular testing process.

How can I get a test?

Riviera will provide required tests free of charge for all European river cruise and Adriatic yacht customers at an appropriate timescale before you board the ship.

How much will the test cost?

Riviera will provide tests free of charge for all European river cruise and Adriatic yacht passengers.

How long before departure should I take the test?

This will depend on the types of test available at the time of your holiday and we will provide more details as soon as they are available.

How long will it take me to get the results?

This will depend on the types of test available at the time of your holiday and we will provide more details as soon as they are available

What happens if I receive a positive test result?

In the unlikely event that you receive a positive test, our Covid Cancellation policy means that you will be able to transfer your booking to an alternative cruise.

If a travelling companion tests positive, can I still travel?

If you live with your travelling companion, then you will need to complete any required self-isolation in line with government guidelines. However, our Covid Cancellation policy means that you will be able to transfer your booking to an alternative cruise.  If you do not live with your companion, and you are not required to self-isolate, you will be able to travel.

What's the point of the test if I am going to be sat on a flight/train with other people?

Testing is one of numerous measures that we are implementing to keep our holidays safe and enjoyable.  All flights and trains are required to implement comprehensive measures to ensure minimal risk, and this combined with in-resort social distancing and pre-holiday testing as required, ensures our customers can feel reassured and safe on holiday.

Will I have to take further tests on board?

Should you present with symptoms, a further test may be required.

I don't want to take a test, can I still travel?

Unfortunately, for the time being we are requiring all customers on our ships to take a test.  You may choose to book a cruise with us and if testing is still required but you would prefer not to take a test, you can amend to a later date free of charge up to 45 days prior to departure.

Other FAQs: European River Cruise | General | Brexit Reassurance


Other FAQs: Solo Travellers | River Cruising