Award-Winning Service

We’ve been delighting customers for 35 years and have been consistently recognised for exceptional customer service and first-class products in numerous surveys. See below for information on the awards and accolades we have received.



Which? Recommended Provider 2018 logos - Escorted Tours and River Cruises

Which? Recommended Provider 2019


We are proud to currently hold the Which? Recommended Provider status for River Cruises (awarded February 2019) and Which? Package Holiday Recommended Provider status (awarded July 2019).

We have held their prestigious Recommended Provider status for 7 years, and in 2017 we were their highest-ranked river cruise operator, rated five stars for customer service.

According to Which?, we achieved a brand score of 78% which placed us joint fourth across the full list of 17 cruise lines surveyed. We were one of only five cruise lines awarded the Which? recommendation. Looking at the survey results in more detail, we were pleased to see a five-star rating across most categories. – Take a look at the Riviera Travel Difference to see how we aim to deliver an exceptional experience every time.

If you have already experienced a Riviera Travel holiday, we always welcome feedback from our guests to help us make further improvements. And if you’re looking to book your first holiday with us, then we hope our Which? Recommended Product status reassures you that you’re booking with the very best.


2018 Cruise Critic UK Editors’ Picks Awards


We are thrilled to announce that Riviera Travel recently won the 2018 Cruise Critic UK Editors’ Picks Award for Best for Solo Travellers. Cruise Critic is the leading cruise reviews site and here's what they had to say about our Solo Traveller river cruises:

‘Riviera Travel offers dedicated single cabins with no single supplements on all sailings; it also offers a wide range of dedicated single cruises. Additionally, line hosts a solo’s dinner on the first night of each sailing, and you can choose to eat alone or dine with a group. Riviera Travel even helps to connect solo travellers prior to boarding.’

Thank you so much to everyone who voted to help us achieve this award. Learn more about our Solo Traveller collection here.



Cruise Critic UK Editor's Picks 2018 logo


The Times Travel Awards 2018


We are the winners of Best Escorted Tour Operator in the Times Travel Awards for both 2017 and 2018.

Read the article here.

Reevoo is an independant provider of verified customer ratings and reviews. This is an entirely objective way of hearing feedback and reviews from our clients, and our high percentage of returning customers is proof that we always listen to what you tell us, and we are constantly striving to achieve more.


Silver Travel Awards 2017


We are the proud winners of both Best City Breaks Operator and Best Escorted Touring Operator (Europe and Long-Haul Tours) in the 2017 Silver Travel Advisor awards. We were also awarded runner up status for Best River Cruise Line. Read all about it here.

Silver Travel Advisor Awards Winner 2017 logo