Award-Winning Service

We’ve been delighting customers for 40 years and have been consistently recognised for exceptional customer service and first-class products in numerous surveys. See below for information on the awards and accolades we have received.

Over the years, we have been recognised in many surveys and awards, including the British Travel Awards, The Daily Telegraph, The Sunday Times, The Guardian and The Observer, Which? Magazine, Silver Travel Awards, Cruise Critic Editor’s Picks Awards, Travel Weekly and more.

These are staggering achievements in Britain's most prestigious awards, voted for by the travelling public, indicating consistently superb service and quality throughout the entire experience of booking and travelling with Riviera Travel.

 Thank you to everyone who has voted for us over the years. We couldn’t have done it without the continued support of our valued customers.  

Which? Recommended Provider 2022

We are proud to currently hold the Which? Recommended Provider status for Cultural Tours (awarded December 2022)

We have held their prestigious Recommended Provider status for 9 years, including ratings of five stars for customer service.

  Cultural Tour provider Dec 2022

Take a look at Which’s review of river cruising with Riviera Travel here.

If you have already experienced a Riviera Travel holiday, we always welcome feedback from our guests to help us make further improvements. And if you’re looking to book your first holiday with us, then we hope our Which? Recommended Product status reassures you that you’re booking with the very best.


Other Which? Awards

We are also proud to have held the Which? Recommended Provider status for River Cruises for 2021 (awarded January 2021).

 Which Recommended Provider | River Cruises January 2021

Reevoo is an independent provider of verified customer ratings and reviews. This is an entirely objective way of hearing feedback and reviews from our clients, and our high percentage of returning customers is proof that we always listen to what you tell us, and we are constantly striving to achieve more.



British Travel Awards 2019

We are proud to announce that in November 2019 we won one silver and three bronze awards in the British Travel Awards. Thank you to everyone who voted for us!


Silver Award Best Holiday Company to Western Europe & Ireland 2019
Bronze Award Best Holiday Company to Central & Northern Europe 2019
Bronze Award Best Singles Holiday Company 2019
Bronze Award Best Holiday Company to East & Central Asia 2019

2019 Cruise Critic UK Editors’ Picks Awards

We are thrilled to announce that Riviera Travel recently won the 2019 Cruise Critic UK Editors’ Picks Award for Best for Solo Travellers. Cruise Critic is the leading cruise reviews site and here's what they had to say about our Solo Traveller river cruises:

Riviera stands out with the widest choice of sailings and cabins for solo passengers without punishing single supplements. On every cruise, staterooms are set aside for single occupancy at no additional cost, whether passengers are travelling alone or simply want a room to themselves. Riviera is also offering an increasing number of dedicated solo river cruises with no supplements across the entire ship, including suites.

Thank you so much to everyone who voted to help us achieve this award. Learn more about our Solo Traveller collection here.



Cruise Critic UK Editor's Picks 2019 logo