Award Winning Service

We’ve been delighting customers for 33 years and have been consistently recognised for exceptional customer service and first-class products in numerous surveys. See below for information on the Awards and accolades we have received.

Which? Recommended Provider for River Cruises, February 2018

We have achieved Which? Recommended Provider status for five years, most recently in February 2018 in the River Cruise operator category. In May 2017 we were named Which? Travel Brand of the Year 2017.

We have over the years been recognised by many other surveys too, including the British Travel Awards, The Daily Telegraph, The Sunday Times, The Guardian and The Observer. Last year, we were Which? Magazine’s highest-ranked river cruise operator, rated five stars for service, plus we were awarded Best Value For Money by Travel Weekly - the UK's biggest travel industry-based magazine. What’s more, 97% of our customers said they would book with us again on Reevoo, an independent provider of verified customer ratings and reviews.

These are staggering achievements in Britain’s most prestigious awards, voted for by the travelling public, indicating superb service and quality consistency.

Thank You!

To all those of you who kindly voted for us, a huge thank you. Rest assured that we have no intention of resting on our laurels and always endeavour to exceed your ever-rising expectations. There is simply no better company with whom to entrust your holiday plans.

Riviera Travel ranks top in Which? cruise survey 

We’re really excited to announce that we have taken the top spot in the recent Which? consumer survey on cruising, as the Best River Cruise Operator 2017 and the only river cruise operator to be awarded the prized Which? Recommended Provider accolade! We are especially delighted to hear that we received top marks on value for money emphasising the Riviera Travel Difference.  

We are delighted to have achieved a customer satisfaction score of 86%, which places Riviera Travel equal third across the full list of 17 cruise lines surveyed, and to be one of only three cruise lines deemed worthy of the independent Which? recommendation – a clear sign to consumers that they’re making the right choice with one of our cruises.

Looking at the survey results in more detail, we were pleased to see a five star rating across most categories - emphasising the riviera travel difference and confirming that we really do deliver on our Five-Star Guarantee! To read the details of how we did in each category click here.

If you’ve already experienced a Riviera Travel holiday we hope that you agree with the results of the Which? consumer survey – we always welcome feedback from our guests to help us to improve even more. And if you’re looking to book your first holiday with us then we hope our Which? Recommended Product status reassures you that you’re booking with the very best!

Silver Travel Awards 2017

We are the proud winners of both Best City Breaks Operator and Best Escorted Touring Operator (Europe and Long-Haul Tours) in the 2017
Silver Travel Advisor awards. We were also awarded runner up status for Best River Cruise Line. Thank you very much to everyone who voted, we are immensely proud to add this to our list of accolades.